Ensure that the scope and level of support provided is, now and in the future, meeting customer needs.
Ensure that support requests received are handled in an optimised and efficient way so that joint global Customer Support targets related to customer satisfaction, speed to serve, quality of service, employee satisfaction, cost to serve and EHS are met
Secure that services available through both Customer Support and Online Services are used as intended by external and internal customers
Lead, support, coach and grow own team and ensure that own team works according to agreed guidelines and procedures
Participate in actual daily work of customer support, when needed
Service minded attitude and customer oriented team player within a multicultural environment
Good communication skills and cultural sensitivity
Self-driven and able to work under pressure
Fluency in English (read, write and speak) – Other language skills (Chinese, Korean, Japanese, Bahasa) considered as great advantage
Basic technical or commercial education
Product and Services business knowledge acquired through sufficient and relevant working experience
Customer service experience
Experience in leading people and/or managing change
Interested applicants may email a WORD CV to firstname.lastname@example.org with indicative current basic, reason for leaving and availability.