Region Diversified (S) Pte Ltd.

Manager, Customer Support Centre

Job ID :

Job Description:
  • Ensure that the scope and level of support provided is, now and in the future, meeting customer needs.

  • Ensure that support requests received are handled in an optimised and efficient way so that joint global Customer Support targets related to customer satisfaction, speed to serve, quality of service, employee satisfaction, cost to serve and EHS are met
  • Secure that services available through both Customer Support and Online Services are used as intended by external and internal customers
  • Lead, support, coach and grow own team and ensure that own team works according to agreed guidelines and procedures
  • Participate in actual daily work of customer support, when needed

    Requirements:
  • Service minded attitude and customer oriented team player within a multicultural environment
  • Good communication skills and cultural sensitivity
  • Self-driven and able to work under pressure
  • Fluency in English (read, write and speak) – Other language skills (Chinese, Korean, Japanese, Bahasa) considered as great advantage
  • Basic technical or commercial education
  • Product and Services business knowledge acquired through sufficient and relevant working experience
  • Customer service experience
  • Experience in leading people and/or managing change

    Interested applicants may email a WORD CV to admin@regiondiv.com with indicative current basic, reason for leaving and availability.

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Contact info

  • 51 Bukit Batok Crescent, #07-27
    Unity Centre Singapore 658077
  • Phone : +65 6565 6605
  • Fax : +65 6565 9902
  • admin@regiondiv.com
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